Terms of Service for Altipeak Support Portal
1. Acceptance of Terms
By accessing and using this Support Portal (hereinafter referred to as "the Portal"), you agree to comply with and be bound by these Terms of Service.
If you do not agree to these terms, please do not use the Portal.
2. User Account
2.1 You are responsible for maintaining the confidentiality of your account credentials.
2.2 You agree to notify us immediately of any unauthorized use of your account.
2.3 You must be authorized by your organization to access this Portal.
3. Ticket Submission and Management
3.1 You may submit support tickets through the Portal for issues related to altipeak products.
Please note: If you are an indirect customer of Altipeak, all first-level support requests should be directed to your registered integrator. Altipeak support is intended for escalated issues and should not serve as the first point of contact for general inquiries or troubleshooting.
3.2 You agree to provide accurate and complete information when submitting tickets.
3.3 We reserve the right to prioritize and respond to tickets based on severity and available resources.
4. Knowledge Base Usage
4.1 The knowledge base articles are provided for informational purposes only.
4.2 You may not reproduce, distribute, or commercially exploit the content without prior written consent.
5. Proper Use
5.1 You agree not to use the Portal for any unlawful purpose or in any way that could damage, disable, or impair the service.
5.2 You will not attempt to gain unauthorized access to any part of the Portal or its related systems.
6. Intellectual Property
6.1 All content on the Portal, including but not limited to text, graphics, logos, and software, is the property of altipeak or its content suppliers and is protected by copyright laws.
7. Privacy and Data Protection
7.1 Your use of the Portal is also governed by our Privacy Policy.
7.2 You consent to the collection and use of your information as described in the Privacy Policy.
8. Limitation of Liability
8.1 We strive to maintain accurate and up-to-date information, but we make no warranties about the completeness, reliability, or accuracy of this information.
8.2 We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of, the Portal.
9. Modifications to Service
9.1 We reserve the right to modify or discontinue the Portal with or without notice at any time.
10. Governing Law
10.1 These Terms shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions.
11. Contact Information
If you have any questions about these Terms, please contact us at support@altipeak.com
Last updated: 11-August-2024
By using this Portal, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.