Privacy Policy for Altipeak Support Portal
Last Updated: 9-August-2024
1. Introduction
This Privacy Policy describes how altipeak sa ("we", "us", or "our") collects, uses, and shares personal information when you use our Support Portal ("Portal") for our product. This Portal allows users to submit and view tickets and read knowledge base articles.
2. Information We Collect
We collect information you provide directly to us when using the Portal:
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Account information: name, email address, company name, job title
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Ticket information: details about your support requests, including any attachments
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Usage data: how you interact with our Portal and knowledge base articles
We also automatically collect certain information:
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Log data: IP address, browser type, pages visited, time and date of visits
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Device information: hardware model, operating system, unique device identifiers
3. How We Use Your Information
We use the collected information to:
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Provide, maintain, and improve our Support Portal
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Respond to your support requests and inquiries
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Send you technical notices, updates, and administrative messages
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Monitor and analyze trends, usage, and activities in connection with our Portal
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Detect, prevent, and address technical issues
4. Sharing of Information
We may share your information:
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With our service providers, but only when absolutely necessary to perform essential services for us, and without disclosing any sensitive information. These providers are contractually obligated to protect your data and can only use it for specified purposes.
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To comply with legal obligations or respond to lawful requests
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In connection with a merger, sale, or acquisition of all or a portion of our company
We do not sell your personal information to third parties.
5. Data Retention
We retain your information for as long as necessary to provide our services and for legitimate business purposes or as required by law.
6. Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
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Access to your personal information
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Correction of inaccurate or incomplete information
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Deletion of your personal information
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Restriction of processing
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Data portability
To exercise these rights, please contact us using the information provided at the end of this policy.
8. Cookies and Similar Technologies
We may use cookies and similar tracking technologies to enhance your experience on our Portal. You can manage cookie preferences through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Privacy for Individuals Under 18
Our Portal is not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from someone under 18 without verification of parental consent, we will take steps to remove that information from our records.
11. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
altipeak sa
Av. du Servan 25,
Lausanne CH-1006
Tel +41 21 508 70 05
By using our Support Portal, you agree to the collection and use of information in accordance with this policy.